Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Service Center. Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it.
As a safeguard against potential abuse, Inkadecor reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.

NOTE ON PRODUCTS:
Note that the products could present in very rare occasions minimal changes regarding the images displayed on our site. These variations are in terms of weight and color and are due to the fact that all our products are handmade one by one by artisans, not machine-made products nor standardized; and it is common that could be present very rare or almost imperceptible variations between one and another product in the above-mentioned aspects. Also, wood (cedar, walnut, mahogany, or any kind.) is a material that has parts that weigh more than others or that the texture and color varies slightly, as for example in the heart of the wood, this is also an aspect that influences in the note above about our products.

ABOUT PAYMNET OF ANY TAXES OR IMPORT DUTIES:
Because each country has its own law on taxes on foreign products, it is impossible for us to know each duty or tax on each particular country and therefore bear any extra cost (apart from the shipping cost ) related to the import taxes price calculated online through our site. There may be occasions where your product will not be billed any additional payment or may also exist the possibility that it (the product) will be charged; all this depends on the laws of each country as well as the rules of each mail agency. For those customers are advised to contact any agency DHL (which works with Inkadecor), with their local postal office or any local customs agency to find out (investigate) on any tax or tariff importation which would be paid for the purchased product. Inkadecor cannot be responsible for duties or taxes imposed by local governments in each country. So is the responsibility of the customer inquire about any special import formalities (and any other payment related) which may be required at the time of importing goods to your current location.

NON RECEIVED ORDERS
Be sure to indicate the correct shipping address when you are filling out your order form. Inkadecor is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact us at: customerservice@inkadecor.com (be sure to note your order number and email address, and verify the correct mailing address). A customer service representative will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 30 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever is later.